Terms of Service
Last updated: Jakarta, January 2026. Document revision: 01-A.
Agreement to These Terms
These Terms of Service govern your use of the Kalmora website at kalmora.info and any products or correspondence services offered through it. The Kalmora operation is registered and based in Jakarta, Indonesia at Jl. Hayam Wuruk No. 34, 11160 Jakarta.
By accessing this website, submitting an enquiry via the contact form, or placing an order for Kalmora nutritional supplement products, you confirm that you have read, understood, and agree to be bound by these Terms of Service in their entirety.
If you do not agree with any part of these Terms of Service, please discontinue use of this website immediately. Continued use of the website after any revision to these terms constitutes acceptance of the revised terms.
Nutritional Supplement Products
Kalmora products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories.
Kalmora products are formulated for use as part of a balanced daily nutrition routine by active adults. They are formulated to complement a varied and balanced diet. The information provided on this website relates to general nutritional composition and sourcing methodology.
We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.
Ingredient profiles in Kalmora supplements are selected based on published nutritional research and undergo independent batch verification for quality and labelling accuracy.
Acceptable Use of This Website
This website is provided for the purpose of informing visitors about Kalmora nutritional supplements, the sourcing and formulation methodology employed by the Jakarta facility, and the means of placing enquiries or orders.
You agree not to use this website for any of the following purposes:
- — Submitting false, misleading, or fraudulent enquiries or order information to the Jakarta facility.
- — Reproducing, distributing, or republishing the written content, imagery, or formulation documentation published on this website without prior written authorisation from Kalmora.
- — Attempting to access, alter, or interfere with the technical systems underpinning this website, including its servers, databases, or codebase.
- — Using automated tools, scripts, or bots to systematically extract content or data from this website without prior written consent.
- — Engaging in any activity that would constitute a violation of applicable Indonesian law or internationally recognised standards of acceptable online conduct.
Kalmora reserves the right to restrict access to this website for any user or IP range found to be in violation of these acceptable use conditions, without prior notice.
Placing and Processing Orders
Orders for Kalmora products are accepted through the contact form on this website or through direct correspondence with the Jakarta facility at [email protected]. Receipt of an enquiry or order submission does not constitute confirmation of fulfilment.
The Jakarta facility issues written confirmation of accepted orders by return correspondence. Pricing, product availability, and fulfilment timelines are confirmed at the point of order acceptance and are subject to change prior to that confirmation.
Active ingredients are sourced from documented suppliers, with each batch accompanied by a certificate of composition. Sourcing prioritises suppliers whose facilities maintain food-grade processing standards.
Kalmora reserves the right to decline any order for operational reasons, including but not limited to stock availability, delivery location constraints, or incomplete order information. In the event of a declined order, any payment received will be returned in full.
Returns, Exchanges, and Queries
Kalmora accepts return requests for products that arrive in a condition inconsistent with the product description or are accompanied by a documented composition discrepancy. Return requests must be submitted in writing to [email protected] within fourteen calendar days of the delivery date, including the batch code printed on the product label and a brief written description of the concern.
Kalmora does not accept returns for products that have been opened and partially consumed unless the return is accompanied by a documented quality discrepancy reported against the batch record on file at the Jakarta facility.
General product enquiries may be directed to the Jakarta facility at any time during operational hours (Monday to Friday, 09:00 – 18:00 Jakarta time) by telephone at +62 21 3094 7158 or by email at [email protected].
Ownership of Content
All written content, formulation descriptions, methodology documentation, photographic imagery, typographic compositions, and brand identifiers published on this website are the intellectual property of Kalmora and the Jakarta facility. These materials are protected under applicable Indonesian and international intellectual property law.
You may view and print individual pages from this website for personal, non-commercial reference. You may not reproduce, republish, transmit, or commercially exploit any content from this website without prior written authorisation from Kalmora.
Third-party libraries, fonts, and service integrations used on this website are subject to their respective licence terms. References to those services on this website do not constitute an endorsement by Kalmora of those services.
Liability and Disclaimer of Warranties
This website and its content are provided on an “as is” basis. Kalmora makes no representations or warranties, express or implied, regarding the accuracy, completeness, or continued availability of information published on this website.
Kalmora shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website, including but not limited to loss of data, service interruption, or errors in website content, to the fullest extent permitted under applicable Indonesian law.
Nutritional supplement products sold by Kalmora are for general nutritional support as part of a balanced routine. Results may vary between individuals based on dietary habits, activity levels, and individual physiological factors. Kalmora makes no warranties about individual outcomes from product use beyond the compositional specifications stated on each product label.
Nothing in these Terms of Service limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable Indonesian consumer protection law.
Applicable Law and Jurisdiction
These Terms of Service are governed by the laws of the Republic of Indonesia. Any dispute arising from or relating to these terms, or to the use of this website or the purchase of Kalmora products, shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.
If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unenforceable, or contrary to applicable law, that provision will be severed from the remainder of these terms, which will continue in full force and effect.
Changes to These Terms
Kalmora reserves the right to revise these Terms of Service at any time. The revision date shown at the head of this document will be updated with each revision. It is your responsibility to review this page periodically. Continued use of the website following a revision constitutes acceptance of the updated terms.
Written enquiries regarding these Terms of Service may be directed to the Jakarta facility at [email protected] or by post to Jl. Hayam Wuruk No. 34, 11160 Jakarta, Indonesia.